Melanin Magic's Frequently Asked Questions
1. How can I place an order on the Melanin Magic website?
Placing an order is easy! Browse our natural hair or skincare products, add to your cart, and proceed to checkout. Follow prompts to provide shipping and payment info.
2. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, Amex, Discover) for secure online payments.
3. How long does domestic shipping take?
We process and ship orders within 1-3 business days. Domestic orders arrive within 2-8 business days (varies by location).
4. Do you offer international shipping?
Yes, we offer international shipping to select countries. Contact us at contact@locticians.com for info on shipping times and rates.
5. What is your return policy?
Contact us at contact@locticians.com within 30 days of receiving products for returns or exchanges. Review our Return Policy page for details.
6. Are your products suitable for all hair types?
Our product range caters to natural, textured, curly, and kinky hair types. Specialized products address various concerns.
7. Are your products free from harmful chemicals?
Yes, our products are sulfate, paraben, and harmful chemical-free, promoting healthy hair.
8. Do you test your products on animals?
We're a cruelty-free brand. No products are tested on animals.
9. How can I contact your customer support team?
Contact our support team at contact@locticians.com. We aim to respond within 24 hours.
10. Can I track my order?
Yes, receive a tracking number via email once your order ships.
11. What if I receive a damaged or defective product?
Contact us at contact@locticians.com for prompt resolution.
12. Do you offer wholesale options for retailers?
Yes, join our Wholesale Program or contact our wholesale department at contact@locticians.com for details.
13. Can I change or cancel my order after it's placed?
Contact us at contact@locticians.com ASAP. Changes after shipping may not be possible.
14. Are there any discounts or promotions available?
Stay updated on offers, sign up for our newsletter and follow us on social media.
15. How can I stay informed about new product releases?
Subscribe to our newsletter or email us at contact@locticians.com.
16. What are the ingredients used in your products?
Find detailed ingredient info in product descriptions on our website.
17. How can I provide feedback or share my experience with your products?
Email feedback to contact@locticians.com or leave a review on our website.
18. Can I request samples of your products?
At this time, we do offer full size retail samples.
19. Do you have a rewards or loyalty program? (Coming soon)
Yes we are building it for you. In the meantime, create an account. You'd be set to earn points with every purchase for future discounts soon.
20. How can I stay connected with Melanin Magic?
Connect through our website, Locticians Community and Directory, and social media channels for news, tips, and exclusive offers.
21. Do you offer consulting services for hair care?
While we primarily focus on providing high-quality products, we also share hair care tips and resources through our websites and social media platforms.
22. Are your products safe for sensitive skin?
Our products are designed with natural ingredients and are generally suitable for various skin types. However, we recommend reviewing the ingredient list and performing a patch test before use, especially if you have sensitive skin or allergies.
23. Do you provide educational content about natural hair care?
Yes, we're committed to promoting healthy natural hair care practices. Visit our blog and social media for informative articles, tutorials, and tips to enhance your hair care journey.
24. Can I get personalized recommendations for my hair type?
While we don't provide personalized consultations, our product descriptions include information about the intended hair types and concerns each product addresses. Feel free to dowloand our 2023/24 Natural Hair Planner or reach out to us at contact@locticians.com for general guidance.
25. Are your products eco-friendly and sustainable?
Yes, we prioritize sustainability. Our products are cruelty-free, and our packaging is made from recycled and biodegradable materials to minimize environmental impact.
26. Do you offer virtual events or workshops?
Yes, we occasionally host virtual events and workshops focused on natural hair care. Follow us on social media and subscribe to our newsletter for announcements.
27. Can I share my product results with you?
We'd love to hear about your experience! Feel free to share your before-and-after photos or testimonials by replying to your email (senr 14 days agter your order), leaving a review on our profile via Locticians Community and Directory, emailing us at contact@locticians.com, or tagging us on social media.
28. Do you offer customization for large orders or events?
Yes, we offer bulk ordering with our Wholesale Partner Program. However, we do not offer customization options for now. Join our newsletter to know when we do. Contact us at contact@locticians.com to discuss your specific needs if you're in need of assistance.
29. Are your products suitable for children's hair?
Some of our products may be suitable for children's hair, but we recommend reviewing individual product descriptions to ensure they meet your child's hair care needs.
30. How can I stay updated on upcoming sales and promotions?
To stay informed about upcoming sales, promotions, and exclusive offers, subscribe to our newsletter and follow us on social media platforms.
31. Do you offer one-on-one hair care consultations?
While we currently focus on providing products, we share comprehensive hair care tips through our blog and social media. For personalized advice, consider consulting with a professional hair stylist.
32. Are your products safe for color-treated hair?
We offer products formulated to be gentle on various hair types, including color-treated hair. Always review product descriptions for specific details and consider performing a patch test if you have specific concerns.
33. What steps do you take to ensure product quality?
Our products undergo rigorous testing to ensure high quality and performance. We prioritize using natural ingredients and follow strict quality control processes throughout the manufacturing process.
34. Can I get recommendations for building a hair care routine?
Absolutely! Our product descriptions often include suggestions for incorporating them into your hair care routine. For personalized recommendations, consider consulting with a professional hair stylist on Locticians Community and Directory.
35. Are your products safe for pregnant or nursing individuals?
36. Do you offer educational resources for transitioning to natural hair?
Yes, we're dedicated to supporting your natural hair journey. Visit our blog and social media for articles, tips, and tutorials on transitioning to and caring for natural hair.
37. What makes Melanin Magic products unique?
Our products are meticulously crafted with a focus on quality, effectiveness, and natural ingredients. We strive to cater to diverse hair types and concerns within the natural hair community.
38. Do you offer gift wrapping or personalized messages with orders?
Currently, we don't offer gift wrapping or personalized messages with orders. However, our products make fantastic gifts for natural hair enthusiasts!
39. Can I purchase your products in physical stores?
Our products are primarily available for purchase through our online store. Check our website for a list of retail locations carrying our products.
40. Do you collaborate with influencers or content creators?
Yes, we're open to collaborations with influencers and content creators who align with our brand values. If you're interested, please reach out to us at contact@locticians.com or join our Affiliate Program for more details.
Have more questions? Feel free to reach out to us at contact@locticians.com. We're here to provide support and guidance on your natural hair journey!